With soft skills fast gaining center stage in business management, whether you’re just starting on managing people or have been on it for years, you never lack the need to consult. At FH & Company, we have found the journey much easier thanks to our partnership with Imanage. Getting our employees recruited, inducted, and coached in the right way was a daunting task for us. In the beginning, we bungled up a lot, we never seemed to get it right. Our partnership has changed all of this.

And it is not always about the new knowledge. The main benefits come from doing assignments, receiving individual feedback, and interacting with other coachees. This format really builds confidence in our employees to implement new techniques at not only the workplace but also in personal life issues. The outcomes are far much better in contrast to the “commercial consulting” mindset practiced by many practitioners.

Imanage’s work on our people skills has made a significant difference to our business. We have experienced an improvement in employee engagement, improved customer satisfaction scores, and a healthier work culture that appreciates the diversity that each individual brings to the team. We continuously work with Imanage because I’d always like to see more!

When it comes to people management there are loads of consultants that talk a good game, but LilyAnne and her team help you make it happen. They have enabled me, coached me, and given me the confidence to take risks. Through their engagement, we have seen our business deliver great results. I do not shy to ask anyone to take a risk with LilyAnne and “Be the next Imanage success story.”

Francis Mungai
Head of Client Services
FH & Company  http://fhc-ea.com