HR Professionals Conduct
Mariam, a young lady interested in pursuing a career in Human Resource Management knows that her
future responsibilities will range from recruiting, training, performance management, compensation and
benefits, and implementing HR policies.
Well, equally important is recognizing the conduct and characteristics required for success in this field
● Knowledge and Competence:
In Kenya, all HR Professionals are required to register with the
regulating body IHRM. This helps to ensure that organizations engage qualified and skilled HR
professionals. In addition, HR practitioners need to stay current on industry developments, laws,
and HR practices through professional development opportunities, attending relevant workshops
or conferences, and pursuing the required certification course (CHRP).
● Confidentiality: HR specialists frequently work with sensitive and private employee data.
Confidentiality must be upheld to preserve individual privacy rights and the company’s sensitive
HR professionals MUST have high levels of integrity since the decisions made under
their guidance have an impact on people’s livelihoods and by extension those of their families.
● Trustworthiness and Dependability:
Trust plays a huge role in the success of any HR
assignment. Both the employees and the organization should trust that the HR officers are capable
of upholding moral principles and are dependable.
● Mediation and Conflict Resolution:
Conflicts and employee complaints are common
occurrences in day-to-day HR management activities. Therefore, HR practitioners must have the
skills and the capacity to resolve conflicts objectively and in a manner that does not negatively
affect working relationships.
● Effective Communication:
HR professionals need to be effective communicators. They must
also actively listen, and ask appropriate questions. To establish trust, settle disputes, and
guarantee that stakeholders are made aware of HR policies, initiatives, and acceptable conduct in
● Empathy and Emotional Intelligence:
These are essential for HR professionals, as they must be
able to comprehend and relate to the wants, concerns, and feelings of their staff to establish
connections and gain their trust.
The above-mentioned skills promote pleasant interactions, trust, efficient decision-making, and alignment
of HR procedures with business objectives.